As some of you know, I have started a biweekly podcast in which I chat with leaders from all industries on how they’re tackling the many challenges we face today. Most recently I had the privilege of speaking with Mark Clement, who is the CEO and president of TriHealth, a $2.1 billion health care system in Cincinnati, Ohio.

This was an important conversation for several reasons. One, health care has been one of the hardest-hit industries during the COVID-19 pandemic. Leaders in all industries can benefit from learning how a major health care system is tackling this challenge.

Two, I have a long history with Mark. He and I worked together back in the early 1990s at Holy Cross Hospital in Chicago. I consider Mark one of my biggest mentors. He has always chosen values