Strategy Analytics – Zoom has dominated video communication platforms during COVID-19 for both social and business needs. The pandemic has forced consumers – and particularly elderly consumers – to adopt video communication and other technologies to meet basic needs. More online shopping means more interactions with chatbots and conversational UIs. But what is next? Strategy Analytics’ User Experience service reviews its recent UX Strategies research on trends in communication from the individual level to the macro to answer this question, in its webinar on October 8th.
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User Experience Strategies Communication Trends Webinar
With free registration, Strategy Analytics’ wide-ranging presentation will include results from focus groups and surveys with elderly consumers on technology usage trends post-COVID; reviews of recent research on conversational agents; evaluations of evolving immersive communication platforms to rival Zoom; and the development of “digital twin cities” to enhance communication and coordination across urban environments.
Commented Kevin Nolan, VP, UXIP at Strategy Analytics, “We are excited to offer this webinar led by our UX industry experts Chris Schreiner, Director, Syndicated Research and Lisa Cooper, Director, User Experience Strategies. Our aim is to highlight how trends in communication and information sharing are changing now that in-person interactions are limited. From research conducted by our own UX analysts, we will discuss current trends, user pain-points and emerging opportunities, as we continue to navigate this new COVID world.”
Added Chris Schreiner, “The pandemic has affected all parts of society’s infrastructure and population, from supply chains and services, to young and old alike. Living in a more connected and intelligent world will make accessing information in times of a pandemic far easier. From digital cities connecting and integrating datasets to provide transparency via Urban Data Platforms, to conversational agents providing access to information 24/7, to online shopping becoming more familiar, finding ways to make technology more accessible, especially to ageing populations, will be paramount to eliminating feelings of isolation.”
“Trends in Communication and Information Sharing: A UX Strategies Webinar” will stream on Thursday, October 8, at 15:00 UTC / 10:00 ET / 07:00 PT. Registration is free.
Source: Strategy Analytics, Inc.
About Strategy Analytics
Strategy Analytics, Inc. is a global leader in supporting companies across their planning lifecycle through a range of customized market research solutions. Our multi-discipline capabilities include: industry research advisory services, customer insights, user experience design and innovation expertise, mobile consumer on-device tracking and business-to-business consulting competencies. With domain expertise in: smart devices, connected cars, intelligent home, service providers, IoT, strategic components and media, Strategy Analytics can develop a solution to meet your specific planning need. For more information, visit us at www.strategyanalytics.com.
For more information about Strategy Analytics
Service Name: User Experience Innovation Practice
Service Name: User Experience Strategies
Service Name: In-Vehicle User Experience
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European Contact: Diane O’Neill, +44 (0)1908 423 669, [email protected]
US Contact: Chris Schreiner, +1 617 614 0713, [email protected]